Eventing Manager FAQs - Troubleshooting

Table of Contents:

I think my version of the app is outdated or I am having trouble viewing something in the app. What should I do?

Here are the best steps to get the Eventing Manager app up and running again.

Step 1:
As we push updates to the app, there are two key steps to make sure you have the newest version:

  1. Search Eventing Manager in your app store and make sure the button says "open" (for example) rather than "update". If the button says "update" go ahead and click on it to get the newest version.
  2. Close the app completely, meaning swiping-up to close if on an Apple device. Open and close the app a few times in this way to ensure you have the latest version.


Step 2:
If getting the most up to date version of the app has not worked, send us a message with as much detail as you can give. This will allow our team to help solve the issue as fast as possible. We aim to reply within a few hours, so leave your email and we will get back to you as soon as possible with any follow up questions that might be needed.



If you are having trouble logging into the Eventing Manager app, try this answer.

 

 

I can't log into the app. What should I do?

Here are the best steps for getting logged back into Eventing Manager to start playing again.

Step 1:

  1. Try "Forgot Password?" to reset your password. This will tell you if you have an account registered to that email. If you do indeed have an account for that email address, you will receive a password reset link.
    If you are still unable to get into the app after resetting your password, send us a message with as much detail as you can give. This will allow our team to help solve the issue as fast as possible. 
  2. You may find there is no account registered to your email address (the app will notify you if that's the case). You can either create an account for that email address or try another of your email addresses under which you may have created your Eventing Manager account.
  3. If you believe you do have an account for the entered email address, feel free to send us a message to look into the issue. We aim to reply with in a few hours, so leave your email and we will get back to you as soon as possible.

If you are having trouble viewing the Eventing Manager app, try this answer.

Visit our Eventing Manager Knowledge Hub to learn more.

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